No incoming calls on SoundStation IP 6000

Occasional Visitor

No incoming calls on SoundStation IP 6000



I'm having trouble setting up my SoundStation IP 6000.


The phone will make an out going call but not incoming.


Can only help? with any setting that needs to be changed?


The SIP account is working. I can make and receive calls on zoiper




Message 1 of 3
Polycom Employee & Community Manager

Re: No incoming calls on SoundStation IP 6000

Hello yorkie727,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:


Oct 7, 2011 Question: How can I check out the Registration Status of my Phone?
Resolution: Please check => here <=


Above explains how you can check the registration status of the phone.


It would be interesting if the unit is registered correctly. In order to receive an incoming call certain ports need to be open.


You may want to work with your network team on this.


Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=


Above explains how to utilize the phones logs and/or wireshark to troubleshoot such issues.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓ SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 2 of 3
Occasional Visitor

Re: No incoming calls on SoundStation IP 6000

I just reset the phone and its working now.

Message 3 of 3