Solved: No Power on Expansion Module with SW 5.0.2.2756

gueni222 · ‎06-27-2014

Hello,

with my VVX600 the expansion module has no power and thus no display.
The terminal has the SW version 5.0.2.2756.
With version 4.1.6 it comes with another VVX600.
The hardware it can thus not be.

Does anyone here have a solution?

Thank you Günter Werner

SteffenBaierUK · ‎06-27-2014

Hello Günter,

you can eithe do the upgrade / downgrade via the Web Interface or the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

SteffenBaierUK · ‎06-27-2014

Hello Günter,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jan 22, 2014 Question: Which VVX Phones support the new Expansion Modules and what Software Version is required?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

gueni222 · ‎06-27-2014

Hello,

it is somewhere described how downgraded from 5.0.2 to 4.1.6 ?

Tanks Greeting Günter

SteffenBaierUK · ‎06-27-2014

Hello Günter,

you can eithe do the upgrade / downgrade via the Web Interface or the community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

No Power on Expansion Module with SW 5.0.2.2756

No Power on Expansion Module with SW 5.0.2.2756

Re: No Power on Expansion Module with SW 5.0.2.2756

Re: No Power on Expansion Module with SW 5.0.2.2756

Re: No Power on Expansion Module with SW 5.0.2.2756

Re: No Power on Expansion Module with SW 5.0.2.2756