Solved: No Generic Profile on phone screen after factory r...

Adam in DC · ‎07-29-2021

I have a Trio 8500 in a learning lab environment. Currently it's running SW 7.1.1.0731

If I were to perform a factory reset, the phone will come up with every profile option except a basic SIP Generic Profile option. To get it to generic - I have to select an alternative profile, like SfB, then turn on the web interface, so I can then web into the device and change the profile to generic.

Wouldn't offering a generic profile option right on the device screen be easier?

As a side note - I just started using Lens and I have this device in Lens. During my last reset - I was hoping that all of the settings I made in Lens would magically flow to the device - but that didn't happen and is likely for another post.

SteffenBaierUK · ‎07-29-2021

Hello @Adam in DC

if the unit is purchased as a Microsoft device -019 it will not show these options for the OOB Wizard

replied via a mobile device

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎07-29-2021

Hello @Adam in DC

if the unit is purchased as a Microsoft device -019 it will not show these options for the OOB Wizard

replied via a mobile device

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

No Generic Profile on phone screen after factory reset

No Generic Profile on phone screen after factory reset

Re: No Generic Profile on phone screen after factory reset

Re: No Generic Profile on phone screen after factory reset