Hello Arctic1602,
welcome to the Polycom Community.
I have removed a reference from your post as we do not publicly describe this within the official Polycom community.
Does the phone show any error message when booting as the statement you provided is quite broad.
The community's VoIP => FAQ <= contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
The phone requires a boot server and the above describes in detail how to set this up.
The next step would be a wireshark trace on a spanned port to see what server the phone tries to connect to.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
