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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎03-23-2015 04:07 PM

HP Recommended

I bought an IP 335 phone used and have been trying to get into the password recovery section.  However neither the default password of 456 nor the [removed by the moderator] will work to gain access!  I have tried the [removed by the moderator] several times making certain to only use lower case letters. What recourse do I have at this point?

2 REPLIES 2

‎03-23-2015 04:11 PM

HP Recommended

Hello ,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎03-23-2015 04:23 PM

HP Recommended

I apologize for posting the sensitive information.  The phone is currently not able to connect to the provisioning server.  Is there any other way to force factory defaults from the physical device?  I have tried to reach out to the person who sold me the device but to date they have not replied to my calls.  I understand the inability to post sensitive information to the boards but perhaps a private message?

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