Poly Community
Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Model 430 New Call Button Programmed to call ext 800

harper25
Occasional Visitor
‎12-07-2011 10:07 AM
‎12-07-2011 10:07 AM

Model 430 New Call Button Programmed to call ext 800

When setting up the phone everything works you can call out and receive calls. But the "New Call" seems to be preprogrammed to dial ext 800 which is just a message from Polycom saying phone is set up and working. How can I program that key so that when you press it you can actually place a call? I'm sure it is an easy fix but not one I have been able to find thus far.

Thank you! 

Message 1 of 4
0 Kudos
Reply
3 REPLIES 3
SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎12-07-2011 10:55 AM
‎12-07-2011 10:55 AM

Re: Model 430 New Call Button Programmed to call ext 800

Hello Harber25,

 

welcome to the Polycom Community.

 

What happens if you just lift the Handset or press the Speaker Button?

 

Does this dial the Number as well?

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
0 Kudos
Reply
harper25
Occasional Visitor
‎12-07-2011 11:25 AM
‎12-07-2011 11:25 AM

Re: Model 430 New Call Button Programmed to call ext 800

If you lift the headset you can dial any number you wish. The only reason we really need this button is if you are on the line you cannot place anyone hold and dial another in office extension. On our other phones same model we can place a call on hold hit new call and dial an inner office extension if need be. As I said anytime you press the new call button now it just dials the polycom set up message.


Thank you for any help you can provide.

Message 3 of 4
0 Kudos
Reply
SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎12-07-2011 11:28 AM
‎12-07-2011 11:28 AM

Re: Model 430 New Call Button Programmed to call ext 800

OK,

 

I can only imagine that someone re-programmed the Softkey with that Feature.

 

You would need to check the Provisioning Server for the files loaded by the Phone.

 

I would suggest you check the Firmware and upgrade to the latest available and start from scratch with these Phones.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4
0 Kudos
Reply