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03-11-2014 08:50 AM
Where can I find examples of music on hold implementations compatible with the VoIpProt.SIP.musicOnHold.uri configuration option in UCS 4.1.0? Is there any additional documentation on what is required from the source -- whether it can be a media stream, SIP endpoint, etc.?
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03-11-2014 11:33 AM
Hello CTC,
yes that is an INVITE scenario and no direct stream address to my knowledge.
This was implemented for an Interoperability partner and works as it had been designed.
Asterisk for example has many possibilities to simply stream something via the MoH functionality / extension answering a call.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-11-2014 09:47 AM
Hello CTC,
welcome back to the Polycom Community.
Judging by the fact that you are utilizing UCS 4.1.0 I assume you have a LYNC Server.
If yes then please be aware that local Music on Hold is currently not available on Polycom phones.
If SIP then a format like VoIpProt.SIP.musicOnHold.uri="moh@10.252.122.122" is sufficient.
Above used with an compatible server simply plays back a local MoH in the supported format.
Example on Asterisk:
exten => moh,1,Answer exten => moh,2,MusicOnHold()
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
03-11-2014 11:03 AM
Thank you.
I apologize for the mistake, I'm actually working with UCS 4.1.3 in a SIP environment.
Based on the Asterisk example, am I correct in assuming that the MoH has to be provided by SIP request, and I cannot connect directly to an RTP stream of an audio file?
03-11-2014 11:33 AM
Hello CTC,
yes that is an INVITE scenario and no direct stream address to my knowledge.
This was implemented for an Interoperability partner and works as it had been designed.
Asterisk for example has many possibilities to simply stream something via the MoH functionality / extension answering a call.
Best Regards
Steffen Baier
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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