Dear Sir and Madam,
I have installed PolyTrio-8300 and PolyTrio-8800 Conference phones (Standard SIP) in my company, but I have few problems with them. These problems are:
1) The lamps for the microphone, which also indicates the mute function, is lighting permanently. I'm optically not able to see, if the call is muted or not.
2) If the mute function is activated, the call isn't mute and if the mute function is deactivated, the call is muted. The reverse happens as the activated.
May someone help regarding to this problem? I thank you in advance.
With kind regards,
Ing. Burak AKTI
Hello @Ing. Burak AKTI ,
Welcome to the Poly Community.
We usually ask for this:
Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.
This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.
As a reminder the basic information asked for:
UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package
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