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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-28-2014 02:02 PM

HP Recommended

I have a VVX 400/410 on a CS 2100 platform running firmware 5.0.1.4068. I see the SIP notify coming into the phone to turn on the message waiting. I see the phone return the 200 ok for the notify message, but my light indication on the phone is not coming on. I tried looking through the community post and docs but everything seems to be setup correctly. Can anyone give any suggestions? I have the noitfy message and response attached.

 

 

2 REPLIES 2

‎02-28-2014 02:42 PM

HP Recommended

Hello ahudgins,

welcome to the Polycom Community.

This may be caused by the missing voice-message section.

 

This is not specifically asked for in the rfc 3842 but may be the root cause.

 

Could you try this using UCS 4.1.6 instead?

 

I would suggest you log this with your Polycom reseller so Polycom support can investigate this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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‎02-28-2014 03:26 PM

HP Recommended

Yes, backing down the software to 4.1.6 worked

 

Thanks

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