Masking First 4 Digits Dialled

Occasional Contributor

Masking First 4 Digits Dialled

Hi there,


We are using a 4 digit prefix password on our PBX to authorize outgoing calls. Unfortunately the 4 digits are being displayed on the Polycom Sound Point IP330 phones when we dial and only disappears when the phone connects. For password security reasons, this solution has been rejected.


Example: Password is 1234


Currently phone displays: 12340211293040


Required phone display: ****0211293040


Kindly please advise on what we need to do to mask/hide the first 4 digits that are dialled.


Thank you.

Message 1 of 2
Polycom Employee & Community Manager

Re: Masking First 4 Digits Dialled

Hello Elizm,

welcome back to the Polycom Community.

The SoundPoint IP 320/330 are discontinued and have not been available for purchase since after 12/31/2009. Support for the product was available until 12/31/2014.


I have not seen such request prior and it is not something we support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2