Lync frequent contact presence status on home screen

SOLVED
bigfish
Advisor

Lync frequent contact presence status on home screen

Since I updated VVX500 firmware and enabled BTOE, I notice that my pinned frequent contacts on phone's home screen are not show the correct presence status.  However, if I go into the contacts list (Home button -> Directories -> Contacts), the presence status are correct.  Is anyone having similar issue?

 

UCS: 5.0.1.7310

BTOE: 2.1.0

 

Shawn

Message 1 of 7
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync frequent contact presence status on home screen

Hello Shawn,

this is a known issue I have reproduced myself and it will be addressed in a future release.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 7
6 REPLIES 6
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync frequent contact presence status on home screen

Hello Shawn,

this is a known issue I have reproduced myself and it will be addressed in a future release.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 7
bigfish
Advisor

Re: Lync frequent contact presence status on home screen

Thank you!

 

Shawn

Message 3 of 7
jdixon
Occasional Contributor

Re: Lync frequent contact presence status on home screen

I have the same issue. It was doing it with version 5.0.1.4068 as well.

 

Click Contacts and it shows the correct presence but the home screen doesn't.

 

Any idea on an update to resolve this issue?

Message 4 of 7
SteffenBaierUK
Polycom Employee & Community Manager

Re: Lync frequent contact presence status on home screen

Hello jdixon,

welcome to the Polycom Community.

As already replied to the original poster this will be addressed in a future release.

 

I have not official ETA for this yet.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 7
jdixon
Occasional Contributor

Re: Lync frequent contact presence status on home screen

Ok great thanks! Look forward to seeing it

Message 6 of 7
Kreedo
Visitor

Re: Lync frequent contact presence status on home screen

I was able to get this fixed.  I uninstalled my Lync 2010 client and installed a Lync 2013 client.  I then removed all my favorites and then re-added them.  That did the trick.  It must be something with the change from Frequent Contacts coding in Lync 2010 to Favorites coding between the versions.  My back-end is still Lync 2010 though.

Message 7 of 7