Looking to Factory Reset a Polycom VVX 300

CharGP02A
Advisor

Looking to Factory Reset a Polycom VVX 300

Hello there,

 

I was wondering if someone can help me factory reset a VVX 300 phone? It's locked and we don't know the admin password.

Message 1 of 5
4 REPLIES 4
Joe Vallender
Valued Contributor

Re: Looking to Factory Reset a Polycom VVX 300

The Admin Guide generally has instructions and doing a simple search on 'Polycom VVX factory reset' produces many links including <removed>

JoeV
Message 2 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Looking to Factory Reset a Polycom VVX 300

Hello all,

welcome to the Polycom Community.

We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.

Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.

If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here

The above is also stated in the Read First: Welcome to the Polycom VoIP Forum

If this is not possible please contact your Polycom reseller or the person you purchased the phone from.

We will remove any post replying to this that will publicly explain how to remove the password.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 3 of 5
CharGP02A
Advisor

Re: Looking to Factory Reset a Polycom VVX 300

The phone is locked out so I have no way of getting the IP address so I can look up the MAC address. Is there anything else I can do?

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: Looking to Factory Reset a Polycom VVX 300

Hello @CharGP02A,

I have already replied with whatever I can publicly talk about within the community and therefore will close this post.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5