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- HP Community
- Poly Phones
- Desk and IP Conference Phones
- Re: Login into IP 335 failed
Create an account on the HP Community to personalize your profile and ask a question
02-02-2015 02:02 AM
Hello,
I have a IP 335 ip phone. When I want to login to the phone i get "could not display the webpage" .
I am shure I fill in the correct IP adress. Is there an option where you can set it on or off to login to the phone?
Kind Regards,
Jacobs-IT
Solved! Go to Solution.
Accepted Solutions
02-02-2015 05:56 AM
Hello ,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here
If this is not possible please contact your Polycom reseller or the person you purchased the phone from.
We will remove any post replying to this that will publicly explain how to remove the password.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-02-2015 02:21 AM
Hello Jacobs-IT,
welcome to the Polycom Community.
The option to display the Web Interface can be disabled. You would need to check with whoever has setup your Phone.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-02-2015 02:47 AM
Hello Jacobs-IT,
I can recommend to check the <httpd/> section within the admin guide matching the software release you are utilizing.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
02-02-2015 05:50 AM
Ok thanks for your fast reply, now I can see the inlog page, but the default password wont work.
I just reset the phone to factory default, but with no result. I tried username: admin Password: 123
Can you help me with that?
02-02-2015 05:56 AM
Hello ,
welcome to the Polycom Community.
We do not disclose within this official Polycom community how to reset the Phones if the Admin Password is lost.
Many of our partners utilize these phones and offer services so we cannot publicly disclose the procedure to do so.
If your phone is still able to connect to the Provisioning server please reset the password via the Device Parameters documented in the Admin Guide or here
If this is not possible please contact your Polycom reseller or the person you purchased the phone from.
We will remove any post replying to this that will publicly explain how to remove the password.
Best Regards
Steffen Baier
Polycom Global Services
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.
Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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