Issues with configuring or upgrading VVX 501

Occasional Visitor

Issues with configuring or upgrading VVX 501

I received a VVX 501 that I'm not able to reach the web UI, nor the typical phone settings.  I've reset to factory default and same result.  It seems like there's no load or a very old one, menu doesn't give an option to upgrade. 


When the phone boots, error:

 Could not load 64167f9d75a0.cfg. using exisiting configuration.

Error, application is not present


Any suggestions on how I can update?



Polycom Employee & Community Manager

Re: Issues with configuring or upgrading VVX 501

Hello @Mr.D 


its always useful to check the FAQ as recommended in the Read Me first:


Sep 27, 2012 QuestionI get the message “Error application not present / Application not Found” on my phones screen

Resolution: Please check => here <= or => here <= and ensure you are not using a TFTP server


INGRAM MICRO LP sold this phone at 18/12/2019 and you can contact them if you need additional support.


Best regards


Steffen Baier


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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