Is it possible to remove Favorites menu from VVX

Occasional Contributor

Is it possible to remove Favorites menu from VVX



We would like to remove 'Favorites' button from VVX.


Currenly, on VVX300/310/400/410, 'Favorites' is listed under Menu/Directories while on VVX500/600, it gets displayed as softkey (button at the botton of the VXV screen) under contact directory (Menu/Directories/Contact Directory)


Is it possible to remove 'Favorites' key itself by using any config parameter from these places?




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Polycom Employee & Community Manager

Re: Is it possible to remove Favorites menu from VVX

Hello Dhanaji,

welcome back to the Polycom Community.

As a basic requirement it is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here


Checking the UC Software 5.5.0 Admin guide Soft Key Customization Parameters section I am unable to find a softkey.feature.X for a favorites functionality so at present this is working as designed and would require a feature request as explained in one of your other posts.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
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