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HP Recommended

We're having issues on Poly VVX 410s and 450s when resuming calls on hold when using PJSIP w/ TLS and SRTP. When resuming a call placed on hold, often times the person placed on hold will hear our user but our user is unable to hear the caller.

 

Server: FreePBX 16 running Asterisk 20
VVX 410 are on UC 5.9.7.4477
VVX 450 are on UC 6.4.4.3219

 

We were able to reduce this issue by disabling SRTP Relay Protection on the PBX but the issue does still occur albeit not as frequently.

 

This issue does not occur on Yealink endpoints, only Polycom

 

PBX log shows:

VERBOSE[19720][C-00000a1d] res_srtp.c: SRTCP unprotect failed on SSRC 1875483051 because of authentication failure

Phone log shows:

0424113855|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 1 for replays, Ssrc=0xdbba98d
0424113900|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 2 for replays, Ssrc=0xdbba98d
0424113905|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 3 for replays, Ssrc=0xdbba98d
0424113910|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 4 for replays, Ssrc=0xdbba98d
0424113914|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x8f91, ROC=1
0424113915|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x8faa, ROC=1
0424113915|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x8fc3, ROC=1
0424113916|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x8fdc, ROC=1
0424113916|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x8ff5, ROC=1
0424113917|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x900e, ROC=1
0424113917|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9027, ROC=1
0424113918|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9040, ROC=1
0424113918|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9059, ROC=1
0424113919|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9072, ROC=1
0424113919|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x908b, ROC=1
0424113920|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x90a4, ROC=1
0424113920|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 2 for replays, Ssrc=0xdbba98d
0424113920|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x90bd, ROC=1
0424113921|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x90d6, ROC=1
0424113921|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x90ef, ROC=1
0424113922|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9108, ROC=1
0424113922|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9121, ROC=1
0424113923|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x913a, ROC=1
0424113923|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9153, ROC=1
0424113924|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x916c, ROC=1
0424113924|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9185, ROC=1
0424113925|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x919e, ROC=1
0424113925|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 3 for replays, Ssrc=0xdbba98d
0424113925|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x91b7, ROC=1
0424113926|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x91d0, ROC=1
0424113926|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x91e9, ROC=1
0424113927|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9202, ROC=1
0424113927|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x921b, ROC=1
0424113928|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9234, ROC=1
0424113928|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x924d, ROC=1
0424113929|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9266, ROC=1
0424113929|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x927f, ROC=1
0424113930|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9298, ROC=1
0424113930|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 4 for replays, Ssrc=0xdbba98d
0424113933|sip  |5|00|OnRecvData : Can not decode the packet
0424113933|sip  |5|00|OnRecvData : Can not decode the packet
0424113934|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x937a, ROC=1
0424113935|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 5 for replays, Ssrc=0xdbba98d
0424113937|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x93f7, ROC=1
0424113945|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x941f, ROC=1
0424113945|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9438, ROC=1
0424113946|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9451, ROC=1
0424113946|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x946a, ROC=1
0424113947|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9483, ROC=1
0424113948|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x94b5, ROC=1
0424113949|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x94e7, ROC=1
0424113949|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 1 for replays, Ssrc=0xdbba98d
0424113949|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 9 - failed seq number 1 for replays, Ssrc=0x6fc999ab
0424113950|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9519, ROC=1
0424113951|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x954b, ROC=1
0424113952|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x957d, ROC=1
0424113952|so   |5|00|[SoStreamC]: (0x17c6680) srtpTransform decryption result: 7
0424113953|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x95af, ROC=1
0424113954|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x95e1, ROC=1
0424113954|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 2 for replays, Ssrc=0xdbba98d
0424113954|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 9 - failed seq number 2 for replays, Ssrc=0x6fc999ab
0424113954|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x95fa, ROC=1
0424113955|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9613, ROC=1
0424113956|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9645, ROC=1
0424113956|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x965e, ROC=1
0424113957|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9677, ROC=1
0424113957|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9690, ROC=1
0424113958|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x96a9, ROC=1
0424113958|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x96c2, ROC=1
0424113959|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x96db, ROC=1
0424113959|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 3 for replays, Ssrc=0xdbba98d
0424113959|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 9 - failed seq number 3 for replays, Ssrc=0x6fc999ab
0424114000|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x970d, ROC=1
0424114000|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9726, ROC=1
0424114001|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x973f, ROC=1
0424114001|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9758, ROC=1
0424114002|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9771, ROC=1
0424114003|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x97a3, ROC=1
0424114003|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x97bc, ROC=1
0424114004|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x97d5, ROC=1
0424114004|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 4 for replays, Ssrc=0xdbba98d
0424114004|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 9 - failed seq number 4 for replays, Ssrc=0x6fc999ab
0424114004|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x97ee, ROC=1
0424114005|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9807, ROC=1
0424114005|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9820, ROC=1
0424114006|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9839, ROC=1
0424114006|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9852, ROC=1
0424114007|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x986b, ROC=1
0424114007|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9884, ROC=1
0424114008|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x989d, ROC=1
0424114008|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x98b6, ROC=1
0424114009|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x98cf, ROC=1
0424114009|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 5 for replays, Ssrc=0xdbba98d
0424114009|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 9 - failed seq number 5 for replays, Ssrc=0x6fc999ab
0424114009|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x98e8, ROC=1
0424114010|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9901, ROC=1
0424114010|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x991a, ROC=1
0424114011|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9933, ROC=1
0424114011|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x994c, ROC=1
0424114012|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9965, ROC=1
0424114012|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x997e, ROC=1
0424114013|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9997, ROC=1
0424114014|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x99c9, ROC=1
0424114014|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 6 for replays, Ssrc=0xdbba98d
0424114014|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 9 - failed seq number 6 for replays, Ssrc=0x6fc999ab
0424114015|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x99fb, ROC=1
0424114015|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9a14, ROC=1
0424114016|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9a2d, ROC=1
0424114016|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9a46, ROC=1
0424114017|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9a5f, ROC=1
0424114017|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9a78, ROC=1
0424114018|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9a91, ROC=1
0424114018|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9aaa, ROC=1
0424114019|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 7 for replays, Ssrc=0xdbba98d
0424114019|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 9 - failed seq number 7 for replays, Ssrc=0x6fc999ab
0424114019|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9adc, ROC=1
0424114020|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9af5, ROC=1
0424114020|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9b0e, ROC=1
0424114021|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9b27, ROC=1
0424114021|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9b40, ROC=1
0424114022|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9b59, ROC=1
0424114022|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9b72, ROC=1
0424114023|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9b8b, ROC=1
0424114023|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9ba4, ROC=1
0424114024|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9bbd, ROC=1
0424114024|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 8 for replays, Ssrc=0xdbba98d
0424114024|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9bd6, ROC=1
0424114025|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9bef, ROC=1
0424114025|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9c08, ROC=1
0424114026|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9c21, ROC=1
0424114027|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9c53, ROC=1
0424114027|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9c6c, ROC=1
0424114028|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9c85, ROC=1
0424114028|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9c9e, ROC=1
0424114029|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9cb7, ROC=1
0424114029|srtp |4|00|srtp: srtp_unprotect_rtcp: error: 10 - failed seq number 9 for replays, Ssrc=0xdbba98d
0424114029|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9cd0, ROC=1
0424114030|srtp |4|00|srtp: srtp_unprotect: auth failure - seq=0x9ce9, ROC=1
0424114048|sip  |5|00|OnRecvData : Can not decode the packet
0424114048|sip  |5|00|OnRecvData : Can not decode the packet
0424114049|app1 |*|00|Key bounce detected, 2 skipped, rtosTickGet() = 60049232, m_preKeyTicks = 60049226
0424114059|app1 |4|00|[AppPhoneC::NewCall] setPpsHdlCreatedNotification(true) sent to core

 

3 REPLIES 3
HP Recommended

Hello @rqphoneadmin ,

Your post ended up in the Spam Filter so it was moved here.

 

To release this one of us volunteers has to check this as this is an automatic process of the community software used to host this board.

 

There is no need to raise this as abuse as this is a manual job one of the volunteers has to do

 

If you require support please open a ticket with our support team.


Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Can this be moved out of SPAM? 

HP Recommended

Hello @rqphoneadmin 

 

it has already been moved and is in the open section.

 

Nobody has replied so far and I assume the next step is opening a ticket via our support organization.

 

Best regards


Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.