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Integrate VVX 250 to RealPresence® Resource Manager

Simon Barth
Occasional Visitor

Integrate VVX 250 to RealPresence® Resource Manager

Dear Community and Supporters,

 

At the beginning of the Year 2022 we bought multiple VVX250 Phones.

Current installed Software:

UC-Softwareversion5.9.6.2996
Updater-Version5.9.7.42880

 

RealPresence® Resource Manager Software Version 10.9.0-253372

Right now we are having Issues with the phones automatically being integrated into the RealPresence Manager. All our VVX411 are having 0 Issues.

When Trying to Add the Phones Manually we get the Message:

SimonBarth_0-1664365874618.png

 

 

On the Jserver.log i see that the Phone is trying and the Main Issue I see is: IP Adresses und Poly Realpresence DNS has been filtered out.

 

<182>1 2022-09-27T13:39:59.988+02:00 polyserver.domain.com RPRM 3025 Jserver - INFO |||nioEventLoopGroup-3-14|com.polycom.rm.p9.ProxyInitializer| initChannel local address: /XXX.XXX.XXX.XXX:80,remote address: /XXX.XXX.XXX.XXX:41654
<182>1 2022-09-27T13:39:59.989+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-10|com.polycom.rpum.ucsengine.filters.AuthenticationMechanismFilter| URI:http://Polyserver.com/ucservice/4825673279a4-calls.xml,Method:GET
<182>1 2022-09-27T13:39:59.989+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-10|com.polycom.rpum.ucsengine.filters.AuthenticationMechanismFilter| no supported authentication method found
<182>1 2022-09-27T13:39:59.992+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-13|com.polycom.rpum.ucsengine.filters.AuthenticationMechanismFilter| URI:http://polyserver.domain.com/ucservice/4825673279a4-calls.xml,Method:GET
<182>1 2022-09-27T13:39:59.992+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-13|com.polycom.rpum.ucsengine.filters.BasicAuthenticationFilter| basic filter in
<182>1 2022-09-27T13:39:59.992+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-13|com.polycom.rpum.ucsengine.filters.NtlmAuthFilter| ntlm filter in
<182>1 2022-09-27T13:39:59.993+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-13|com.polycom.rpum.ucsengine.filters.TokenAuthenticationFilter| token filter in
<182>1 2022-09-27T13:39:59.993+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-13|com.polycom.rpum.ucsengine.services.PhoneHttpProcessHandler| Header X-device: null; Header User-Agent: FileTransport PolycomVVX-VVX_250-UA/5.9.6.2996 Type/Application
<180>1 2022-09-27T13:39:59.993+02:00 polyserver.domain.com RPRM 3238 Jserver - WARN |||http-nio-4443-exec-13|com.polycom.rpum.phone.httpsupport.PhoneProvisionServlet| Current file:4825673279a4-calls.xml can't be provisioned!
<182>1 2022-09-27T13:40:00.010+02:00 polyserver.domain.com RPRM 3025 Jserver - INFO |||nioEventLoopGroup-3-15|com.polycom.rm.p9.ProxyInitializer| initChannel local address: /XXX.XXX.XXX.XXX:80,remote address: /XXX.XXX.XXX.XXX:62124
<182>1 2022-09-27T13:40:00.019+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-5|com.polycom.rpum.ucsengine.filters.AuthenticationMechanismFilter| URI:http://polyserver.domain.com/ucservice/4825673279a4-app.log,Method:HEAD
<182>1 2022-09-27T13:40:00.019+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-5|com.polycom.rpum.ucsengine.filters.AuthenticationMechanismFilter| no supported authentication method found
<182>1 2022-09-27T13:40:00.057+02:00 polyserver.domain.com RPRM 3025 Jserver - INFO |||nioEventLoopGroup-3-16|com.polycom.rm.p9.ProxyInitializer| initChannel local address: /XXX.XXX.XXX.XXX:80,remote address: /XXX.XXX.XXX.XXX:61600
<182>1 2022-09-27T13:40:00.070+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-8|com.polycom.rpum.ucsengine.filters.AuthenticationMechanismFilter| URI:http://polyserver.domain.com/ucservice/4825673279a4-app.log,Method:HEAD
<182>1 2022-09-27T13:40:00.070+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-8|com.polycom.rpum.ucsengine.filters.BasicAuthenticationFilter| basic filter in
<182>1 2022-09-27T13:40:00.071+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-8|com.polycom.rpum.ucsengine.filters.NtlmAuthFilter| ntlm filter in
<182>1 2022-09-27T13:40:00.071+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-8|com.polycom.rpum.ucsengine.filters.TokenAuthenticationFilter| token filter in
<182>1 2022-09-27T13:40:00.071+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-4443-exec-8|com.polycom.rpum.ucsengine.services.PhoneHttpProcessHandler| Header X-device: null; Header User-Agent: FileTransport PolycomVVX-VVX_250-UA/5.9.6.2996 Type/Application
<180>1 2022-09-27T13:40:00.071+02:00 polyserver.domain.com RPRM 3238 Jserver - WARN |||http-nio-4443-exec-8|com.polycom.rpum.phone.httpsupport.PhoneProvisionServlet| Current file:4825673279a4-app.log can't be provisioned!
<182>1 2022-09-27T13:40:00.077+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-5443-exec-1|com.polycom.rpum.ucsengine.filters.AuthenticationMechanismFilter| URI:http://polyserver.domain.com/ucservice/4825673279a4.cfg,Method:GET
<182>1 2022-09-27T13:40:00.077+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-5443-exec-1|com.polycom.rpum.ucsengine.filters.BasicAuthenticationFilter| basic filter in
<182>1 2022-09-27T13:40:00.078+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-5443-exec-1|com.polycom.rpum.ucsengine.filters.NtlmAuthFilter| ntlm filter in
<182>1 2022-09-27T13:40:00.078+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-5443-exec-1|com.polycom.rpum.ucsengine.filters.TokenAuthenticationFilter| token filter in
<182>1 2022-09-27T13:40:00.078+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-5443-exec-1|com.polycom.rpum.ucsengine.services.PhoneHttpProcessHandler| Header X-device: null; Header User-Agent: FileTransport PolycomVVX-VVX_250-UA/5.9.6.2996 Type/Application
<182>1 2022-09-27T13:40:00.078+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-5443-exec-1|com.polycom.rpum.ucsengine.services.PhoneProvisionSplAdapter| Detect or update phone
<182>1 2022-09-27T13:40:00.078+02:00 polyserver.domain.com RPRM 3238 Jserver - INFO |||http-nio-5443-exec-1|com.polycom.rpum.ucsengine.xma.utils.RpumInternalUser| getApiUserPasswordCredential in.
<180>1 2022-09-27T13:40:00.081+02:00 polyserver.domain.com RPRM 3025 Jserver - WARN ||127.0.0.1|http-localhost%2F127.0.0.1-8089-6|com.polycom.rm.license.SoftLicenseManager| The feature[RPRM_MULTI_TENANCY=1.0] is not enabled!
<180>1 2022-09-27T13:40:00.083+02:00 polyserver.domain.com RPRM 3025 Jserver - WARN ||127.0.0.1|http-localhost%2F127.0.0.1-8089-6|com.polycom.support.EnumLocalizer| No value found for key [error.code.ENDPOINT_NOT_FOUND_BY_SERIAL_NUMBER].
<182>1 2022-09-27T13:40:00.083+02:00 polyserver.domain.com RPRM 3025 Jserver - INFO ||127.0.0.1|http-localhost%2F127.0.0.1-8089-6|com.polycom.exceptionhandling.ApiFrameworkExceptionMapper| REST API framework exception: com.polycom.api.rest.plcm_error.PlcmError@42e6b5ab[
  statusCode=404
  description=<null>
  technicalDetails=<null>
  detailedErrorCode=<null>
  localizationKey=ENDPOINT_NOT_FOUND_BY_SERIAL_NUMBER
  localizationParams=<null>
  anies=<null>

 

 

If there are any more Logs I can provide please tell me.

 

 

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: Integrate VVX 250 to RealPresence® Resource Manager

Hello @Simon Barth ,

 

Welcome to the Poly Community.


This needs to come into support so we can add the latest MAC Address range to the RPRM.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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