Hello. I'am new to this forum and VoIP in general. I have problem with VVX500 on Jive PBX. My software version is SIP v188.8.131.5231.
So when when i receive outbound call my phone show "FROM: UNAVAILABLE" and coller's phone number eg 123-456-7890. So i added this naumber to Contact directory with proper names and label, lets say "John Brown". Now when i receive a call from this number at the moment of calling phone doesn't match number with directory entry and i still have "FROM: UNAVAILABLE", but in a call history it shows correct name eg. "John Brown - 123-456-7890". Is that normal. How can i fix it?
Again i am very new to VoIP and i would appreciate any help.
welcome to the Polycom Community.
The first step for you should be to update the VVX to a currently supported software Version.
I would suggest at least UC Software 5.2.3 or even 5.3.0
The community's VoIP FAQ contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
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