Incoming outboun caller ID

Occasional Visitor

Incoming outboun caller ID

Hello. I'am new to this forum and VoIP in general. I have problem with VVX500 on Jive PBX. My software version is SIP v4.0.1.15031.

So when when i receive outbound call my phone show "FROM: UNAVAILABLE" and coller's phone number eg 123-456-7890. So i added this naumber to Contact directory with proper names and label, lets say "John Brown". Now when i receive a call from this number at the moment of calling phone doesn't match number with directory entry and i still have "FROM: UNAVAILABLE", but in a call history it shows correct name eg. "John Brown - 123-456-7890". Is that normal. How can i fix it?

Again i am very new to VoIP and i would appreciate any help.

Thank you!

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Polycom Employee & Community Manager

Re: Incoming outboun caller ID

Hello Roovio,

welcome to the Polycom Community.


The first step for you should be to update the VVX to a currently supported software Version.


I would suggest at least UC Software 5.2.3 or even 5.3.0

The community's VoIP FAQ contains this post here:

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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