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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

When I receive a call from another extension, the extension of the caller does not appear on the display.
My own extension appears.

 

Example:

Extension 4545 call to my 4500 extension
My Polycom display shows 4500 riging.

 

Asterisk 1.8 my PABX.


Phone Model SoundPoint IP 321
Part Number 2345-12360-001 Rev:C
UC Software Version 4.1.1.0731
BootROM Software Version 5.1.1.0132

5 REPLIES 5
HP Recommended

Hello paulozanette,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

I suggest you install the correct software first.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

HI,

 

I downgrade version, but problem persist.

 

 

Phone Model SoundPoint IP 321
UC Software Version 4.0.10.0689
BootROM Software Version 5.0.10.0028

HP Recommended

Hello paulozanette,

The latest supported version for your Phone is UC Software 4.0.12. Please install this version and then post us some logs.

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended


Follows log with SIP DEBUG.

 

In

 

|sip |0|00| From: "TEST" <sip:4500@10.1.1.200>;tag=as0bc503e3, 

 

should contain 

 

From: "TEST" <sip:4545@10.1.1.200>

, this extension (4545) call to 4500.


It seems that the Asterisk PABX is not sending correctly extension in FROM.

 


Phone Model SoundPoint IP 321
UC Software Version 4.0.12.0926
BootROM Software Version 5.0.12.0033

 

 

|sip |2|00|CTrans::InitRetrans for UA Server Non-INVITE OPTIONS state 'completed' Server 1 of 1 (0x94d8a410)
|sip |1|00|Server State finished OPTIONS (0x94d4b824)
|sip |1|00|TimeOut500ms NoCall 'Unknown' (0x94d57dd0) finished
|sip |3|00|CCallNoCall::NewCallState 'Unknown'->'Idle' (0x94d57dd0)
|sip |3|00|CCallNoCall::NewCallState 'Unknown'->'Idle' (0x94d57dd0)
|sip |0|00|<<<Packet Received
|sip |0|00| INVITE sip:4500@10.1.1.226 SIP/2.0
|sip |0|00| Via: SIP/2.0/UDP 10.1.1.200:5060;branch=z9hG4bK27005f5e;rport
|sip |0|00| From: "TEST" <sip:4500@10.1.1.200>;tag=as0bc503e3
|sip |0|00| To: <sip:4500@10.1.1.226>
|sip |0|00| Contact: <sip:4500@10.1.1.200>
|sip |0|00| Call-ID: 310960cf5b96dd8c5dfb1fa903d2ed3c@10.1.1.200
|sip |0|00| CSeq: 102 INVITE
|sip |0|00| User-Agent: Asterisk PBX
|sip |0|00| Max-Forwards: 70
|sip |0|00| Date: Wed, 02 Aug 2017 14:16:37 GMT
|sip |0|00| Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REFER, SUBSCRIBE, NOTIFY
|sip |0|00| Supported: replaces
|sip |0|00| Content-Type: application/sdp
|sip |0|00| Content-Length: 269
|sip |0|00|
|sip |0|00| v=0
|sip |0|00| o=root 22591 22591 IN IP4 10.1.1.200
|sip |0|00| s=session
|sip |0|00| c=IN IP4 10.1.1.200
|sip |0|00| t=0 0
|sip |0|00| m=audio 8280 RTP/AVP 0 8 101
|sip |0|00| a=rtpmap:0 PCMU/8000
|sip |0|00| a=rtpmap:8 PCMA/8000
|sip |0|00| a=rtpmap:101 telephone-event/8000
|sip |0|00| a=fmtp:101 0-16
|sip |0|00| a=silenceSupp:off - - - -
|sip |0|00| a=ptime:20
|sip |0|00| a=sendrecv
|sip |3|00|CStkDialog::SetAddressLocal localTag set to ''
|sip |3|00|CStkDialog::SetAddressLocal new address added of 1
|sip |2|00|CStkDialog::CStkDialog SetAddressLocal from pRequest To: '4500' <4500@10.1.1.226:0>
|sip |2|00|CStkDialog::CStkDialog SetAddressLocal Config '4500' <4500@10.1.1.200:0>
|sip |2|00|CStkDialog::CStkDialog TAG 'F7BCD31D-1D1604CC' generated
|sip |2|00|CStkDialog::CStkDialog local addr '4500' <4500@10.1.1.226:0> Tag 'F7BCD31D-1D1604CC'
|sip |2|00|CStkDialog::CStkDialog exit 0x94d4b824 local list size 1
|sip |2|00|CCallBase::IsChallenged COPIED Dialog Tag to pRequest 'F7BCD31D-1D1604CC'
|sip |2|00|CCallBase::IsChallenged 'INVITE' Dialog Tag 'F7BCD31D-1D1604CC' pRequest Tag 'F7BCD31D-1D1604CC' state 'Trying'
|sip |2|00|new UA Server INVITE trans state 'proceeding', timeout=0 (0x94d8c5d0)
|sip |1|00|Dialog 'idf93c65d6' State 'Trying'->'Early'
|sip |1|00|doDnsListLookup(udp): doDnsSrvLookupForARecordList for '10.1.1.200' port 5060 returned 1 results
|sip |1|00|doDnsListLookup(udp): result 0 '10.1.1.200' port 5060 isInBound 0

 

 

HP Recommended

Hello paulozanette,

As you already showed via the logs we never get the calling party ID so please take this up with the Digium community.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.