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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎10-14-2015 08:22 AM

HP Recommended

I have recently updated some Polycom soundpoint IP 650 phones from rev 3.3.1  to 4.1.1, to fix a call park problem. The call park was fixed, but then the caller id would not work appropriately. Sometimes it displays the name and number and sometimes just the number. Any help or clarification on what is going on would be greatly appreciated. 

1 REPLY 1

‎10-14-2015 09:08 AM

HP Recommended

Hello ISN,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jun 30, 2015 Question:What is the difference using the UC Software 4.0.0 for compatible SoundPoint or SoundStation IP Phones?

Resolution: Please always check the release Notes or

Software Version  Call Server
4.0.X SIP Only
4.1.X LYNC Only

 

Please install the correct software on the phone if you are using SIP.

 

If you are using LYNC you may want to explain in more detail what actually has changed.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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