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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎02-19-2018 07:50 AM

HP Recommended

I have 70 + VVX 500 end points. None of them have camera's however when I receive a call it shows the blue screen with the lightning bold and a camera with a line through it. This image takes up most of the screen. Is there any way to disable this screen and return to the all green screen with the call details. We are not using cameras at this time and do not have an immediate plan to do so

 

Thank you 

 

John

3 REPLIES 3

‎02-19-2018 08:39 AM

HP Recommended

Hello @JAKJR,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

Please also include if you are using a SIP server or a LYNC / Skype for Business server.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎02-19-2018 10:00 AM

HP Recommended

We are currently on version 5.5.1.15880  connecting to a SIP server

Was this reply helpful? Yes No

‎02-19-2018 10:46 AM

HP Recommended

Hello @JAKJR,

this is not a currently supported software version as the latest is UC Software 5.7.0 or prior 5.6.1 or if you have to stay on 5.5.please use 5.5.4 instead.

 

Try checking Preferences > Video Processing via the Web Interface. Video should be disabled by standard but you may also disable auto start video.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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