This is most likely a configuration issue and you have not yet provided any details in regards to the currently used software version.
I suggest, if not already done so, to setup a provisioning server so the phone can write its own log files.
The best next step is to troubleshoot this via your Polycom reseller and/or Polycom support directly.
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Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services
If official support is required please check how to phone or open a case here
---------------- The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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