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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎12-22-2011 06:23 PM

HP Recommended

Hi, I need to disable this key.  Having done the requisite searchs - google and here - I have the following ,using UCS 3.3.0

 

  <button>
  <key key.SSIP650.9.function.prim="Null" />
  </button>

 

1) Unclear if "button" needed or not.  No reference in documentation, but I found reference online

2) Tried it without "button" first.   Used an incorrect model in it, saw that come up in the app log, so I know the model shown is correct.

 

My testing today was simply to ensure that the display of DND was set so the button did nothing.  I did not try calling to verify.  However, everything I tried, pressing the button always showed DND.   Each change, I rebooted the phone.

 

What am I missing?  I saw different post regarding hard keys, and I can't see anything I'm doing wrong.

 

thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-23-2011 01:58 AM

HP Recommended

Hello school-guy,

 

welcome to the Polycom Community.

 

The mistake you have made is using the wrong spelling. The Phone is a SPIP650 and not a SSIP650.

 

For other users utilizing the community => search <= function in the forum you may find a direct link to another SPIP650 with DND => here <= or a general DND queries for a legacy SPIP501 => here <= were this was already answered.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎12-23-2011 01:58 AM

HP Recommended

Hello school-guy,

 

welcome to the Polycom Community.

 

The mistake you have made is using the wrong spelling. The Phone is a SPIP650 and not a SSIP650.

 

For other users utilizing the community => search <= function in the forum you may find a direct link to another SPIP650 with DND => here <= or a general DND queries for a legacy SPIP501 => here <= were this was already answered.

 

Best Regards

 

Steffen Baier

 

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-23-2011 05:33 AM

HP Recommended

I don't think any amount of searching would have pointed out my spelling error!   The eyes see what they want to see.  The link you gave I had already seen. 

 

Thanks very much.

Was this reply helpful? Yes No

‎12-23-2011 05:43 AM

HP Recommended

Hello School-Guy,

 

no trouble, just wanted to ensure that if people use the search that they will find this post as well as an example how easy it is to do a little mistake.

 

Thanks for marking it as an accepted solution.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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