IP6000 'Updating sip.ld Please Wait' loop

lethalMango
Occasional Contributor

IP6000 'Updating sip.ld Please Wait' loop

I have a new SSIP 6000 which was on the shipped 3.3.3 software.

 

The BootROM has been updated to 4.3.1, however when unzipped the combined (split has also been tried) and 4.4.0 Upgrader the phone sits in a constant 'Updating sip.ld' loop restarting every now and then.

 

When using Software 3.3.3 from the download page, it updates correctly.

 

Could someone please advise? I have checked all of the forum posts related, and the FAQs however nothing seems to relate to this issue.

 

Many thanks.

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP6000 'Updating sip.ld Please Wait' loop

Hello lethalMango,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Above explains in detail that the updater / upgrader is only required when updating to UCS 4.0.x .

 

In addition I am quite sure there are more messages displayed after the initial updating sip.ld 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2