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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎05-10-2013 12:22 PM

HP Recommended

Our office uses Sound Point IP 550 phones, SIP version 3.2.3.1734. All the manuals I can find say that when I set up a conference call a "Manage" soft button should appear on the display. But no such button appears, so I can't use the manage functions for the phone. Is there a fix for this problem?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-11-2013 03:08 AM

HP Recommended

Hello nm,

welcome to the Polycom Community.

 

From the SIP 3.2.2 Admin Guide:

 

Four-party conferencing requires a license key for activation. For more information, refer to Manage Conferences on page 4-22.
If the initiator of a three-party local conference ends the call, the other members of the call may still communicate. If the initiator of a four-party local conference ends the call, the conference ends.


This is an additional feature and is not activated in a normal setup.

 

In addition I would strongly recommend to run at least a current or latest Software on your Phone.

 

For SIP that would be at present SIP 3.2.7

UCS could be UCS 3.3.5 or even UCS 4.0.4

 

The Community FAQ should be helpful.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎05-11-2013 03:08 AM

HP Recommended

Hello nm,

welcome to the Polycom Community.

 

From the SIP 3.2.2 Admin Guide:

 

Four-party conferencing requires a license key for activation. For more information, refer to Manage Conferences on page 4-22.
If the initiator of a three-party local conference ends the call, the other members of the call may still communicate. If the initiator of a four-party local conference ends the call, the conference ends.


This is an additional feature and is not activated in a normal setup.

 

In addition I would strongly recommend to run at least a current or latest Software on your Phone.

 

For SIP that would be at present SIP 3.2.7

UCS could be UCS 3.3.5 or even UCS 4.0.4

 

The Community FAQ should be helpful.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No
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