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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Is there any particular function of the cover / knob on the back side of IP550? I cannot rotate nor remove it. I was hoping this is something what would adjust the length of the headset's hook. 

As I installed the phone on the wall, the hook is too short to support the headset in upright position - I keep knocking it down. 

Any thoughts on how to adjust that? 

 

Thank you,

Jack

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @JW2000 ,

 

Welcome to the Poly Community.

 

Nothing mysterious about it:

 

https://support.polycom.com/content/dam/polycom-support/products/voice/polycom-uc/other-documents/en...

image

 

image

 

image

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

1 REPLY 1
HP Recommended

Hello @JW2000 ,

 

Welcome to the Poly Community.

 

Nothing mysterious about it:

 

https://support.polycom.com/content/dam/polycom-support/products/voice/polycom-uc/other-documents/en...

image

 

image

 

image

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

 

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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