• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I've used efk to make a softkey that is the equivalent to doing an assisted transfer to 700, and after 10s do a hangup.  This is to create one-touch call parking.  I use the code below:

 

<efk>
<version efk.version="2" />
<efklist
efk.efklist.1.mname="callpark"
efk.efklist.1.status="1"
efk.efklist.1.label="Park"
efk.efklist.1.use.idle="1"
efk.efklist.1.use.active="1"
efk.efklist.1.use.alerting="1"
efk.efklist.1.use.dialtone="1"
efk.efklist.1.use.proceeding="1"
efk.efklist.1.use.setup="1"
efk.efklist.1.action.string="$FTransfer$$FDialpad7$$FDialpad0$$FDialpad0$$Cpause10$$Changup$"
/>
</efk>

<softkey softkey.1.label="Park"
softkey.1.action="!callpark"
softkey.1.enable="1"
softkey.1.precede=""
softkey.1.use.idle=""
softkey.1.use.active="1"
softkey.1.use.alerting=""
softkey.1.use.dialtone=""
softkey.1.use.proceeding=""
softkey.1.use.setup=""
softkey.1.use.hold=""
/>

 

With this code, the softkey is correctly generated on many phones: VVX500/600, IP335, IP450, etc (albeit to the wrong spot -- this always puts the softkey in position 2).  However, when I provision an IP550, this softkey never appears.  In its place is an "End Call" softkey.

 

Why won't my 550s and similar let me create this softkey, whereas all my other Polycom phones create it without issue?

 

Thanks.

 

sip.ld: 4.0.1.13681

PolyDSP Titan Mem1 FS3: 6.1.1.0002

3 REPLIES 3
HP Recommended

Hello Redwolf,

 

UCS 4.0.1 is not a supported Software Version. Polycom only supports the latest and one version back. In case of UCS 4.0.x this would be 4.0.4 and 4.0.3

 

Have you exported your configuration from the SPIP550 and compared it with a working SPIP450 running the same software Version?

 

If this is all the same then the next step would be raising a support ticket via your Polycom reseller.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Steffen,

 

Much thanks for the reply.  I was unaware 4.0.1 was already outdated.  At any rate, I upgraded my IP550 to 4.0.4 and my problem persists.  My next, as recommended is exporting the configuration for the phone.  

 

After doing so it seems the difference is that my IP450's exported config correctly has feature.enhancedFeatureKeys.enabled="1" where the IP550's exported config does not.

 

The IP450's core config file on my provisioning host looks like:

<sip>
  ...
  <feature>
    <feature.callListMissed feature.callListMissed.enabled="0" />
    <feature.presence feature.presence.enabled="1" />
    <feature.urlDialing feature.urlDialing.enabled="0" />
    <feature.directedCallPickup feature.directedCallPickup.enabled="1" />
    <feature.enhancedFeatureKeys feature.enhancedFeatureKeys.enabled="1" />
  </feature>
  ...
</sip>

 Whereas for my IP550 it looks like:

<sip>
  ...
  <feature
    feature.1.enabled="1"
    feature.8.enabled="0"
    feature.9.enabled="0"
    feature.12.enabled="1"
    feature.18.enabled="1"
  />
  ...
</sip>

 Are these feature configs not functionally identical?  Does not feature.18.enabled="1" turn on EFK capabilities?

 

Thanks.

HP Recommended

Hello Redwolf,

 

my answer was based on a Polycom support based reply.

 

We from Support only look at the current and one prior software version.

 

The Parameters that you are attempting to utilize are all pre UCS 3.3.0

 

Please check the FAQ as your log must be full of errors and the phone must be making you aware that you are using these old outdated parameters.

 

Any phone running the UCS 4.0.x Software should use the same parameters apart from individual registration details.

 

For any further support please contact your Polycom reseller.

 

Best Regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.