• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I was recently tasked with figuring out how to disable the volume buttons on some of the phones in the office and setting a default volume. I had done a bit of googling and messing around with the config files but am struggling to find any solutions or get anything to work so I decided to come here to ask. the phones I am working on are IP501 and IP301 phones so they are a bit older and most resources related to them have been wiped. If anyone has any idea that would be greatly appreciated.

<up up.ringerup.minimumVolume="0"></up>  this is what ive tried to mess with so far

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @HunterD21 ,

 

Welcome to the Poly Community.

 

The FAQ contains:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

This covers older phone models.

 

Nov 4, 2011 Question: How can I change the functionality of a Hardware Button/Key?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

6 REPLIES 6
HP Recommended

Hello @HunterD21 ,

 

Welcome to the Poly Community.

 

The FAQ contains:

 

Mar 08, 2013 Question: Where can I download configuration files from or create these myself?

Resolution: Please check => here <=

 

This covers older phone models.

 

Nov 4, 2011 Question: How can I change the functionality of a Hardware Button/Key?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you so much this fixed the issue of disabling the volume button is there a way to set the volume so that its not stuck at the middle volume?

HP Recommended

Also I am struggling to find documentation on the 301 phones button layout corresponding with the number if this could be provided as well that would be greatly appreciated

HP Recommended

@HunterD21 wrote:

Thank you so much this fixed the issue of disabling the volume button is there a way to set the volume so that its not stuck at the middle volume?


FAQ again

 

Jan 16, 2014 Question: How can set the Handset/Speaker/Headset volume to a persistent setting / remember the volume?

Resolution: Please check => here <=

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I was more asking about having a set level of volume not resetting it or having it stay at a level I was wanting to set the volume of the ring on the phones of some employees and have it so they can't adjust it also I can't seem to get the 301 phones to work with the settings that lock their volume button.

HP Recommended

Hello @HunterD21 

 

a simple Google search for SIP 3.2.2 Admin Guide Page C - 13 finds this >here< as the first result

 

Page C - 13 onwards

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.