IP5000 Rev:G vs Rev:H

[ANL_Tech_Support]

Question:

Why would our phone services have trouble installing a IP5000 when they just installed one 3 months ago?

Should they be adjusting the settings of the network to accomodate?

or

Should I downgrade the unit so it works in the existing environment?

3 months old unit specs:

Assembly: 3111.30900.001 Rev:G

Bootblock: 3.0.2.0024

BootROM: 4.3.1.0400

Version: 3.3.3.0069

Component Version: 5.1.0.0174

New unit specs:

Assembly: 3111.30900.001 Rev:H

BootBlock: 3.0.4.0001

Updater 5.0.4.0003

Main Version: 4.0.4.2906

Component Version: 6.1.3.0019

Why I am I worried about it?

Phone services put it back in my lap to return to the vendor because they think it has some version of software that cannot be upgraded/changed/modified.  I do not pretend to understand how these things are connected, so I "have" to take thier rejection at face value.  If they are not going to dig for a solution, I will.

I have successfully mounted the unit and was ready to upgrade to the latest firmware but I ran across the "old" one at the last min and descided to pause and ask some questions in the fourm.

Thank you in advance for your input.

T

[SteffenBaierUK]

Hello ANL_Tech_Support,

welcome to the Polycom Community.

Firstly it would be really helpful if you could explain what your actual issue is that you are facing.

Both versions of software posted are no longer a supported software as we always only support Current - 1.

In your example UC Software 4.0.10 or 4.0.9.

The community's VoIP FAQ contains this post here:

Sep 17, 2014 Question:What Software Version will Polycom ship phones with?

Resolution: Please check => here <=

The above explains why the different phones may have a different versions as they may have been purchased at a later stage.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services