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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have an IP335 which works perfectly after a reboot, but after a few days the sound of the ring disappears and callers start complaining (via email) about not answering the phone. If we check the display it says 99 missed calls. First I thought it would be the volume, but if I hit +, the volume is already at max. The station is not set to Do Not Disturb or anything like that. If someone calls and we pick up the phone we can have a conversation. The only thing is that we don't hear the phone ringing, so we don't answer it. If we restart the phone, it starts working again. Here's a part of the log:

 

0616134851|ice |4|03|soIceChannelCreate: Could not create ICE channel
0616134851|so |5|03|soStreamNetConn ERROR - Cannot open local RTCP port
0616134911|so |4|03|[SoNcasC]: Icon(7)Set - State 39 - OOR.
0616135136|ice |4|03|soIceChannelCreate: Could not create ICE channel
0616135136|so |5|03|soStreamNetConn ERROR - Cannot open local RTP port
0616135136|ice |4|03|soIceChannelCreate: Could not create ICE channel
0616135136|so |5|03|soStreamNetConn ERROR - Cannot open local RTCP port
0616135136|so |4|03|SoCoreAudioC::createIceInvite Invalid ICE session -1
0616135136|so |4|03|SoMediaSessC::fsmDialtone: Could not get SDP for ICE session -1

 

And this goes on and on and on...

 

First part of the phone log after restart:

000008.438|log |*|03|---------- Initial log entry ----------
000008.438|so |*|03|Platform: Model=SoundPoint IP 335, Assembly=2345-12375-001 Rev=B Region=
000008.438|so |*|03|Platform: Interface eth0 MAC=0004f24d0535
000008.440|so |*|03|Platform: BootBlock=3.0.2.0024 (12375-001) 30-Nov-10 14:58
000008.440|so |*|03|Platform: Updater=5.0.1.10553 24-Nov-11 13:31
000008.440|so |*|03|Application, main: Label=SIP, Version=PrairieDog 4.1.0.84959 22-Mar-13 14:35
000008.440|so |*|03|Application, main: P/N=3150-11530-410
000008.440|rdisk|*|03|RAM disk created, size: 4,194,304 bytes
000008.442|ocsp |*|03|O.C.S.P. Enabled = 0
000008.444|tls |*|03|Initial log entry. Current logging level 4

 

Regards,

Randolf.

2 REPLIES 2
HP Recommended

Hello Randolf,

welcome to the Polycom Community.

 

You could try and install the recently released UCS 4.1.1 before following up as advised below.

We would require more logs and details on this so I can only advise you to contact your Polycom reseller WESTCON who you purchased the phone from in order for them to raise a ticket with Polycom Support.

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a Lync environment. You may not install, access, or use the Software in a Lync environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a Lync server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards of License Part Numbers can be found here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

I tested another (less important) phone with the newest firmware. So far it looks it behaves as expected. Later today or tomorrow I'll update the failing phone and post here if it goes well (or not).

 

Thanks so far.

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