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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

I may need some help:

I didn't find the solution nor the information about a 'known issue'.

I recently updated several IP335 to 4.0.3.7562 (bootroom 5.0.3.1667) (asterisk 11/scopserv)

A customer called me for a problem they have: the 'Do not disturb' is shown on the display and can't remove it.

I got the same problem with the same phone model/version (IP335) here in our demo room.

Via the menu: enable/disable doesn't do anything also (not only the display, but the phone with dnd enabled is still reachable, it rings), also a restart doesn't fix the 'display' problem.

2 REPLIES 2
HP Recommended

Hello SynSIP-FRH,

welcome to the Polycom Community.

The easiest way to find this out would be to setup a wireshark trace and then reboot the phone and check the SIP Signaling.

 

Maybe Server controlled DND is activated or wrong / old configuration files have been used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi,

 

I finally found the solution:

 

It comes from the idle screen of the micro-browser.

Indeed, the page shows the status of the Do not disturb (first line) and the Call Forward.

 

I didn't guess it quickly. It's when seeking for directory problem that I found the solution.

You can close this case, thanks.

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