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IP335 'Do not disturb' is always displayed - software 4.0.3.7562

SynSIP-FRH
Occasional Visitor
‎04-16-2013 03:13 AM
‎04-16-2013 03:13 AM

IP335 'Do not disturb' is always displayed - software 4.0.3.7562

Hi,

 

I may need some help:

I didn't find the solution nor the information about a 'known issue'.

I recently updated several IP335 to 4.0.3.7562 (bootroom 5.0.3.1667) (asterisk 11/scopserv)

A customer called me for a problem they have: the 'Do not disturb' is shown on the display and can't remove it.

I got the same problem with the same phone model/version (IP335) here in our demo room.

Via the menu: enable/disable doesn't do anything also (not only the display, but the phone with dnd enabled is still reachable, it rings), also a restart doesn't fix the 'display' problem.

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SteffenBaierUK
Polycom Employee & Community Manager Polycom Employee & Community Manager
Polycom Employee & Community Manager
‎04-16-2013 04:23 AM
‎04-16-2013 04:23 AM

Re: IP335 'Do not disturb' is always displayed - software 4.0.3.7562

Hello SynSIP-FRH,

welcome to the Polycom Community.

The easiest way to find this out would be to setup a wireshark trace and then reboot the phone and check the SIP Signaling.

 

Maybe Server controlled DND is activated or wrong / old configuration files have been used.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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SynSIP-FRH
Occasional Visitor
‎06-12-2013 07:37 AM
‎06-12-2013 07:37 AM

Re: IP335 'Do not disturb' is always displayed - software 4.0.3.7562

Hi,

 

I finally found the solution:

 

It comes from the idle screen of the micro-browser.

Indeed, the page shows the status of the Do not disturb (first line) and the Call Forward.

 

I didn't guess it quickly. It's when seeking for directory problem that I found the solution.

You can close this case, thanks.

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