IP331 saving changes to handset volume

nelsont
Occasional Visitor

IP331 saving changes to handset volume

I have some IP331s on firmware 4.1.0.84097 and configure them through the web interface rather than using a provisioning server / config files.

 

Users are complaining that the handset volume resets to deafult settings after every call.

 

Knowledge base says this is a "feature" mandated by US Gov't  but can be overridden with a parameter entered in the sip.cfg file. However I dont use  any such file!

 

Is there a way to disable the handset volume reset through the web interface ? Cant see any reference to this

 

thanks

 

Tim

Message 1 of 2
1 REPLY 1
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP331 saving changes to handset volume

Hello Tim,

welcome to the Polycom Community.

Have a look in the UCS 4.1.0 Admin Guide for the :

 

<volume/>

 Parameter.

 

Page 542 explains the separate possible values for voice.volume.persist.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2