IP321 phone call disconnected after 30 second

Yang · ‎05-20-2014

I have an IP 321, after I upgraded its firmware to 4.x.x, each time I make a phone call, after 30 second, my call will get dropped, it is really hard to find the problems, hopefully it can be fixed here.

In fact, I have tried Softphone, it works very good, so I reset the phone to Factory default, the problem is still there.

The following is the information

Phone Information Phone Model SoundPoint IP 321 Part Number MAC Address IP Address 192.168.1.4 UC Software Version 4.1.0.85402 BootROM Software Version5.1.0.85063

any suggestions will be appreciated !

SteffenBaierUK · ‎05-20-2014

Hello Yang,

welcome to the Polycom Community.

UCS 4.1.0 is a LYNC only release. If you are using SIP you should use UCS 4.0.6

The community's VoIP FAQ contains this post here:

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

Above should help you to troubleshoot this locally and gather relevant logs in case you require to escalate this via your Polycom reseller to Polycom support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Yang · ‎05-26-2014

Hello,

thanks for your suggestions, I have downgraded the fireware from 4.10 to 4.06

Phone Information
Phone Model    SoundPoint IP 321
Part Number    2345-12360-001 Rev:B
MAC Address    00:04:F2:A8:AB:B4
IP Address     x.x.x.x
UC Software Version    4.0.6.0711
BootROM Software Version    5.0.5.2324

But my call is still get disconnected after 30 seconds.

The way you provide to debug is hard for me, because I am home user, and I have no firewalls !

SteffenBaierUK · ‎05-27-2014

Hello Yang,

the way I explained to troubleshoot is the only way for an end user like yourself to do this locally.

Any further support would need to come from the company who sold you the phone.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

IP321 phone call disconnected after 30 second

IP321 phone call disconnected after 30 second

Re: IP321 phone call disconnected after 30 second

Re: IP321 phone call disconnected after 30 second

Re: IP321 phone call disconnected after 30 second