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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I have an IP 7000 UCS 4.0.4.2906 and Boot ROM 5.0.1.10553

part # 3111-40000-001 Rev J.

I have all files sip.config

sip.ld

reg-basic.cfg and reg-advanced.cfg loaded in the provisioning server . I also get an IP address from a DHCP server.

All IC and OUT calls work ok. The problem is when I connect to the voice mail , RMX video bridge or when I call to an IVR I can't send DTMF .

Would appreciate any ideas .

What I 'm missing in the sip.config or some other files in the provisioning server.

 

                               

1 REPLY 1
HP Recommended

Hello Legacy_84,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: Phone unable to send DTMF to an IVR system or how to troubleshoot DTMF issues

Resolution: Please check => here <=

 

in addition you can use:

 

Jan 19, 2012 Question: How to troubleshoot Polycom VoIP related Issues?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
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