IP 7000 and CUCM 11.5 cannot make calls to 1800#'s

[Deb513]

Hello, We have an IP 7000 and cannot make calls to 1800#'s (1800, 1866, 1877).  All other outbound dialing works and we have other units at the site that are setup the exact same way and they are able to dial 1800#'s.  Digitmap:  

[2-9]11|0T|011xxx.T|[0-1][2-9]xxxxxxxxx|[2-9]xxxxxxxxx|[2-9]xxxT|**x.T|[7-9][0-1][2-9]xxxxxxxxx.

[Deb513]

Also seeing:

0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.hold requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.insert requested type 2 but is of type 0
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.idle requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.active requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.alerting requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.dialtone requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.proceeding requested type 2 but is of type 6
0413133132|cfg |5|03|Prm|Parameter softkey.x.use.setup requested type 2 but is of type 6

[SteffenBaierUK]

Hello @Deb513,

welcome to the Polycom Community.

It is always useful to include the currently used SIP or UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

In addition:

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

The above should enable you to utilize the logs and check your digitmap.

In regards of the errors you can ignore these but it would be of interest to look at your configuration.

May 25, 2017 Question: Can I create a backup of my current configuration?

Resolution:Since UC Software 4.0.0 or later a backup can be created via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services