Hello CaptCrunch,
welcome to the Polycom Community.
Polycom offers the following:
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2457-29051-001
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CLink 2 cable, HDX microphone array cable. Walta to Walta. 50 ft. Connects HDX microphone to HDX microphone/SoundStation IP7000 or HDX microphone to HDX System.HDX 9000 CLink input requires Walta to RJ-45 adapter.
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As you can see above is the same as you are using and should be working.
You should ensure that the connector is plugged in the right way as using force you can plug it in the incorrect way and damage the connector.
If that has been verified and it is still not working please contact your Polycom reseller and/or Polycom support directly.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
