Hello Paul,
welcome to the Polycom Community.
The community's VoIP => FAQ <= contains this post here:
Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=
Above explains in detail how to simply provision the phone with the relevant provisioning setting via a DHCP string.
Rebooting the phone via disabling PoE on the switches would reboot the phones. If that would not work a manual low tech power off / power on via the phones power supply would be needed.
There is also the Check-SYNC method described in this FAQ post here:
Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface
Resolution: Please check => here <=
Above relies on a provisioning server being setup prior to this.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Best Regards
Steffen Baier
Polycom Global Services
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If official support is required please check how to phone or open a case here
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The title Poly Employee & Community Manager is a community setting and
does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.
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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
