IP 6000 phones, UC 3.3.3.0069 and Remote Setup

Welsh Pablo
Occasional Contributor

IP 6000 phones, UC 3.3.3.0069 and Remote Setup

Hi

 

I have around 50 IP6000 conference phones in a remote site that need to be upgraded to (at least) UC4.0.2B. I have no technical resource at that site, so need to know if there is a way to enter the provision server details and force an upload of the current configuration to an FTP server via the 3.3.x Web GUI.

 

I suspect the answer is no, but just in case there is a "hidden" feature - such as telnet to a CLI, I though I would ask.

 

Regards

 

Paul

Message 1 of 4
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SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 6000 phones, UC 3.3.3.0069 and Remote Setup

Hello Paul,

welcome to the Polycom Community.

The community's VoIP => FAQ <= contains this post here:

 

Oct 7, 2011 Question: How can I setup my Phone / Provisioning / Download / Upgrade / Update / Downgrade Software?
Resolution: Please check => here <=

 

Above explains in detail how to simply provision the phone with the relevant provisioning setting via a DHCP string.

 

Rebooting the phone via disabling PoE on the switches would reboot the phones. If that would not work a manual low tech power off / power on via the phones power supply would be needed.

 

There is also the Check-SYNC method described in this FAQ post here:

 

Oct 7, 2011 Question: Reboot the Phone remotely or via the Web Interface

Resolution: Please check => here <=

 

Above relies on a provisioning server being setup prior to this.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
Welsh Pablo
Occasional Contributor

Re: IP 6000 phones, UC 3.3.3.0069 and Remote Setup

I appreciate the answer - I have the provisioning server set up, tested and working. However, the issue is that when I perform the upgrade of the UC it will wipe the configuration off the phone - hence I need a way to remotely pull the configuration back to the provision server so that when the upgrade is complete I can push it back out.

 

Regards

Message 3 of 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: IP 6000 phones, UC 3.3.3.0069 and Remote Setup

Hello Paul,

 

if you simply install the currently running software version on the phone on your provisioning server and reboot them they will upload their configuration.

 

There should be no loss of configuration when moving from UCS 3.3.x to UCS 4.x.x

 

Best Regards

 

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4