• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi All,

 

Have just purchased a IP 335 however cannot get it to work.

 

When its coneected as

  • router----cable----PC port on phone, the status menu shows the PC port as active
  • router----cable----LAN port on phone, the status menu shows the LAN port as inactive.

 

Have been looking at this for days now and cant figure it out with the support docs on the Polycom site nor with the forums.

 

Our CTO thinks the LAN port is damaged. 

Any help would be much appreciated - the company we purchased it through havent been helpful thus far.

 

P.S.

- have tried resetting to factory defaults, etc.

- powered with a polycom adapter not POE

- also after configuring phone with router----cable----PC port on phone - it is able to make connection to our VOIP provider and downloads updates, etc. However the screen then rotates between the date/time and 'Network is down' message.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello,

 

Have you tried checking to see the mode of the LAN port?

Menu -> Settings -> Advanced -> Admin Settings -> Network Configuration -> Ethernet Menu ->  LAN Port Mode: Auto

 

When you have it plugged into the LAN port do you get an IP address? You can check by going to Menu -> Status -> Network -> TCP/IP Parameters.

 

If you have exhausted all measures of troubleshooting, I would look into getting it replaced.

 

Thanks,

Andrew

View solution in original post

2 REPLIES 2
HP Recommended

Hello,

 

Have you tried checking to see the mode of the LAN port?

Menu -> Settings -> Advanced -> Admin Settings -> Network Configuration -> Ethernet Menu ->  LAN Port Mode: Auto

 

When you have it plugged into the LAN port do you get an IP address? You can check by going to Menu -> Status -> Network -> TCP/IP Parameters.

 

If you have exhausted all measures of troubleshooting, I would look into getting it replaced.

 

Thanks,

Andrew

HP Recommended

It was a defective unit - thanks for the response though.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.