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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi,

 

On my IP331, I am running software version 4.0.4. I also have url dialing = off. However, when I receive a call from an unknown PSTN caller, just an IP address (xxx.xxx.xxx.xxx) is dispalyed on my phone as caller ID.

 

Can anyone be of help?

 

Thanks!

2 REPLIES 2
HP Recommended

Hello Sengah,

welcome to the Polycom Community.

I recently dealt with a similar issue and used the disable URL dialing as a workaround without issue.

 

I believe I tested against UCS 4.0.5 or even UCS 4.0.6 .

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Actually this problem was reported by one of our customers and I successfully reproduced it in the office. URL dialing is disabled as can be seen on the sys.cfg file as shown below

 

<feature.urlDialing feature.urlDialing.enabled="0" />

 

With this feature = 0, we see an IP address only  (i.e. with no @ ....) as the caller.


I would also like to point out that when the caller is Anonymous, it works fine i.e. Anonymous is dispalyed on the screen. The problem only occurs when the caller is Unknown (in which case I see just an IP address). UCS 4.0.5 tests the same.

 

Kindly let me know if with this feature = 0, I still have to do something for URL dialing to be effectively disabled.

 

Best regards

Sengah

 

 

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