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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi all, 

 

I would like to know if there is a way to disable the physical volume buttons in order to prevent the users from modifying the ringtone volume ? or set a volume level permanently via .cfg files ? . I have trouble with some users that tend to lowering the volume down when they dont want to answer calls. I've been looking in this forum but I didn't find info about this exact feature.

 

Models : Soundpoint IP 330,331

 

 

Thanks in advance,

JP

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello JP,

welcome to the Polycom Community.


The community's VoIP FAQ contains this post here:

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

4 REPLIES 4
HP Recommended

Hello JP,

welcome to the Polycom Community.


The community's VoIP FAQ contains this post here:

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks Steffen, kudos for you!!!

 

HP Recommended

Hi,

 

We are using VVX300 and VVX400 phones, we need phones to:

The the ringining volume on all phones to be fixed at 80% Level, and prevent user from changing ringing volume.

Only for the ringing volume, other volume such as the headset, speaker volume, users should still be able to adjust.

 

Thank you.

HP Recommended

Hello licedey,

welcome to the Polycom Community.

To my knowledge this is not possible and would require a feature request.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.