How to prevent users from modifying the ringtone volume?

SOLVED
jpalacio
Occasional Visitor

How to prevent users from modifying the ringtone volume?

Hi all, 

 

I would like to know if there is a way to disable the physical volume buttons in order to prevent the users from modifying the ringtone volume ? or set a volume level permanently via .cfg files ? . I have trouble with some users that tend to lowering the volume down when they dont want to answer calls. I've been looking in this forum but I didn't find info about this exact feature.

 

Models : Soundpoint IP 330,331

 

 

Thanks in advance,

JP

Message 1 of 5
1 ACCEPTED SOLUTION

Accepted Solutions
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to prevent users from modifying the ringtone volume?

Hello JP,

welcome to the Polycom Community.


The community's VoIP FAQ contains this post here:

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 5
4 REPLIES 4
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to prevent users from modifying the ringtone volume?

Hello JP,

welcome to the Polycom Community.


The community's VoIP FAQ contains this post here:

 

Nov 4, 2011 Question: How can I change the functionality of an Hardware Button?

Resolution: Please check => here <=


Please ensure you always check the community FAQ and/or utilize the community search before posting any new topics or follow up post’s.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
jpalacio
Occasional Visitor

Re: How to prevent users from modifying the ringtone volume?

Thanks Steffen, kudos for you!!!

 

Message 3 of 5
licedey
Advisor

Re: How to prevent users from modifying the ringtone volume?

Hi,

 

We are using VVX300 and VVX400 phones, we need phones to:

The the ringining volume on all phones to be fixed at 80% Level, and prevent user from changing ringing volume.

Only for the ringing volume, other volume such as the headset, speaker volume, users should still be able to adjust.

 

Thank you.

Message 4 of 5
SteffenBaierUK
Polycom Employee & Community Manager

Re: How to prevent users from modifying the ringtone volume?

Hello licedey,

welcome to the Polycom Community.

To my knowledge this is not possible and would require a feature request.

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 5 of 5