How to get bad phones refurbished

Occasional Contributor

How to get bad phones refurbished

We have several SoundPoint IP phones that have one problem or another (bad display, bad handset connector on base, or similar) that we would like to get repaired so we can resell them. I have checked with our reseller, but they only have minimal repair options.


I did see the links on this site for recycling older phones. I will look into that for any phones that are not current generation.


Let me know if more info is needed.




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Polycom Employee & Community Manager

Re: How to get bad phones refurbished

Hello Stefan,

welcome to the Polycom Community.

Best would be to call support (in my signature) or check the support Web Page for RMA's => here <= 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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