• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We were shipped two refurb'd SoundStation IP 4000s. One I reset to factory defaults and configured successfully, the other apparently has a bad config and I can't bring it back to a factory default state (I believe there is a syntax error in its config).

 

I looked around quite a bit and everything I found seemed to say that there is no way for me to reset the config file short of getting a config file on a boot server somewhere and pointing the phone at it. I work at a very small outfit that just had these polycoms connected to an Edgewater, so that doesn't seem to be an option for me.

 

Is there any other route I can take? Does someone have a boot server with a valid config on it that is accessible over the internet that I can point to?

 

Thanks,

-marshall

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi Marshall,

If I'm understanding the issue correctly, then yes, you will most likely require a boot server so the phone can re-aqcuire good software and configuration files.

 

That said, we recently configured a public HTTP server that customers can leverage to re-provision Polycom phone back to the factory defaults:

 

http://voipt2.polycom.com

 

Follow the instructions on that page, and configure your IP4000 for:
Server Address: voipt2.polycom.com/317

 

This is the latest available SIP and BootROM releases for the 3.1.x Legacy devices, and will set the phone to factory defaults with good, stock configurations. You may also want to update the other phone so they are on the same software revisions.

 

 

-James

View solution in original post

1 REPLY 1
HP Recommended

Hi Marshall,

If I'm understanding the issue correctly, then yes, you will most likely require a boot server so the phone can re-aqcuire good software and configuration files.

 

That said, we recently configured a public HTTP server that customers can leverage to re-provision Polycom phone back to the factory defaults:

 

http://voipt2.polycom.com

 

Follow the instructions on that page, and configure your IP4000 for:
Server Address: voipt2.polycom.com/317

 

This is the latest available SIP and BootROM releases for the 3.1.x Legacy devices, and will set the phone to factory defaults with good, stock configurations. You may also want to update the other phone so they are on the same software revisions.

 

 

-James

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.