• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

On VVX 500 5.4.0 with the Broadworks premium call center...

 

Our call center users do *not* use any of the call center features on the phones themselves - they do everything from the Call Center thin client.

 

Recently after updating phone configurations, somehow a new "feature" has crept in uninvited! Now when the phone gets an ACD call, instead of the standard call info, they get an XML push of ACD info - the same info you would get if you enable the "call info" button.

 

Can anybody point me in the right direction to disable this feature in the configuration files? 

2 REPLIES 2
HP Recommended

Hello samh,

welcome to the Polycom Community.

The 5.4.0 Version you are using is no longer supported. This has been replaced with UC Software 5.4.5 instead.

 

In regards of your actual issue.

 

Does this look like that:

 

image

 

If yes then simply add this to your configuration:

 

<aw feature.CallCenterCallInformation.enable="0"/>

 
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

This appears to be exactly what I am looking for... I will get this tested and report back.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.