Solved: How to disable Do Not Disturb button on IP501

carlton · ‎08-15-2011

A healthcare client has a bunch of IP501 handsets and some of the night shift staff have been using the Forwarding and/or Do Not Disturb button to avoid calls coming thru.

I have been able to disable the forwarding capabilities on specific handsets via the phone's config file, however I have been unable to find a way to disable the hardware DND button.

Hoping someone can advise how it can be done for specific handsets.

SteffenBaierUK · ‎08-16-2011

Hello carlton,

welcome to the Polycom Community.

Have you tried to use the key.x.y.function.prim Parameter?

Page A - 76 in the SIP Admin Guide => here <= shows the Functions and C - 15 shows the Number associated with the single Buttons.

So key.IP_500.9.function.prim="Null" should be able to disable the DND Button.

Best regards

Steffen Baier

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If official support is required please check how to phone or open a case here

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The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

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⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

View solution in original post

SteffenBaierUK · ‎08-16-2011

Hello carlton,

welcome to the Polycom Community.

Have you tried to use the key.x.y.function.prim Parameter?

Page A - 76 in the SIP Admin Guide => here <= shows the Functions and C - 15 shows the Number associated with the single Buttons.

So key.IP_500.9.function.prim="Null" should be able to disable the DND Button.

Best regards

Steffen Baier

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

carlton · ‎08-21-2011

Thanks very much.

That did the trick.

WEM · ‎03-21-2012

I have the same question but on a IP550. I have a small call center with 10+ staff and need to disable the "Do Not Disturb" button. My concern is that staff will press it by mistake and forget that its on.

SteffenBaierUK · ‎03-21-2012

Hello WEM,

welcome to the Polycom Community.

Did you follow up on my reply in comparison with the possibly different Button Layout on the Handset you are using?

Best regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

WEM · ‎03-21-2012

Hi Steffen,

Since I have IP550 instead of an IP501 - not sure if the same answer would apply? I am not the system admn on these devices but I am responsible for the help desk and would just like to know if there is a option to disable the fixed "Do not Disturb" button on the Ip550.

Thanks for your help on this.

FM Oliveira

SteffenBaierUK · ‎03-22-2012

Hello WEM,

as replied above the same functionality can be used (depending on your Software Version) as the SoundPoint IP 550 has a Hardware DND Button.

Please check the FAQ and the matching Admin Guide to the Software that is running on your Phone.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

John Fournier · ‎08-12-2016

Hello,

as the subject states;

How do you disable Do Not Disturb program on a polycom 6020 hand held phone.

Regards,

John

SteffenBaierUK · ‎08-12-2016

Hello John,

welcome to the Polycom Community.

Polycom no longer owns SpectraLink / KIRK (Since 2013) so you would need to contact them directly.

Best Regards

Steffen Baier

Polycom Global Services

----------------

If official support is required please check how to phone or open a case here

----------------
The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.

----------------

⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓SIGNATURE ⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓⇓
Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections

BalaJ · ‎04-24-2019

Hello Team,

We have IP335 phones on version 4.0.11.0583 and 3.2.7.0.198 where users would like to disable DND from their phones.

Is there any option to disable Do not disturb that’s visible under Menu -->Features?

We have tried following parameters with no luck:-

  <dnd feature.doNotDisturb.enable="0" />
  <feature feature.doNotDisturb.enable="0" />
<voIpProt.SIP.serverFeatureControl  voIpProt.SIP.serverFeatureControl.dnd="1" />
<voIpProt.SIP.serverFeatureControl.localProcessing voIpProt.SIP.serverFeatureControl.localProcessing.dnd="0" />

Any help is appreciated.

Regards,

Bala

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