How to default a vvx 300 or 400

Terry S
Occasional Visitor

How to default a vvx 300 or 400

Having trouble setting vvx 300 and 400 phones back to a default. I push the 1,3 and 5 together then get the password screen and put in 456 but this doesn't seem to work. What am I missing?

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Polycom Employee & Community Manager

Re: How to default a vvx 300 or 400

Hello Terry,

welcome to the Polycom Community.

What happens after you add the Standard Password ?

The community's VoIP FAQ contains this post here:

Oct 10, 2011 Question: How can I reset / Factory default my Phones configuration?

Resolution: Please check => here <=


The above explains these scenarios in detail

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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