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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

Hi guys,


We have recently updated to Polycom UC 5 and we didn't have this issue before.
When we have somebody call us, the only way to answer the call is by pressing the "Answer" icon on the LCD of our Polycom VVX 500 and 600 phones.

In the past, just picking up the handset or pressing the speakerphone button would answer the incoming call. Would somebody know what the setting is to bring this behavior back?

We've looked through the Administrator guide and have not been able to find this setting.


Thank you,

2 REPLIES 2
HP Recommended

Hello vikan,

welcome to the Polycom Community.

There is a Parameter

 

up.offHookAction.none

 

that would force this but you would have to added this yourself.

 

Simply export the configuration and cross check.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thank you for the reply.

Would the setting be: call.stickyAutoLineSeize ?

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