Help with conf phone choice

Occasional Visitor

Help with conf phone choice

I am having problem selecting the right conference phone and it seems I have bought the wrong one. I have to say the information on the polycom website about the type of systems you plug the phone into is woefully lacking.


We are in a serviced office which use Avaya 1608 phones.


So I asked the people who service the building and they said get a polycom soundstation2 Avaya (2490). Makes sense as the phone its replacing has Avaya on it so the polycom one perhaps needs to.   So I believe them and buy one, plug it in and nothing!


So it seems that the Avaya phone its replacing is not on an Avaya type network but a normal IP one (I don't really know??)


So what polycom conference phone do I get to replace the Avaya handset one. The normal soundatation 2 seems to be for regular pabx lines. Is there an IP version?





Message 1 of 3
Occasional Visitor

Re: Help with conf phone choice

Any help anyone. It seems my network is an IP one and there is mention of H323 on the desk phone settings.

Is this enough information to know what conf phone I need? Soundation2, Ip5000, IP6000, I have no idea. Someone at Polycom please explain. They are expensive phones why is it not easier to select the right one on the website??

Message 2 of 3
Polycom Employee & Community Manager

Re: Help with conf phone choice

Hello sheffieldfocus,

welcome to the Polycom Community.

This is not really a sales related community so I would actually advise you to contact a Polycom reseller. Our partners can be found => here <=


To answer you technical question, we do no longer sell any H.323 conference Phones.


We do only sell analog phones (SoundStation 2 or SoundStation Duo including SIP) or SIP Phones like the IP5000, IP6000 or IP7000.


If you want to use analog for now and maybe SIP or even LYNC later then the SoundStation Duo should be the phone to choose.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


If official support is required please check how to phone or open a case here

The title Poly Employee & Community Manager is a community setting and does not reflect my role. I am just a simple volunteer in the community like everybody else. All posts and words are my own & do not represent the views of Employer.


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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
Please also ensure you always check the VoIP , Video Endpoint , Microsoft Voice , PSTN or other FAQ's in the different sections
Message 3 of 3