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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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My boss have a VVX1500, it's work ok before, but cannot work now:.

0101000000|so |3|00|Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=B
0101000000|so |3|00|Platform: Board=2345-17960-001 6
0101000000|so |3|00|Platform: BootBlock=2.8.2 (17960-001) 18-Jun-09 16:29
0101000000|so |3|00|Application, main: Label=BOOT, Version=4.1.3.0054 18-Mar-09 13:12
0101000014|cfg |3|00|Trying to boot from existing configuration
0101000014|cfg |4|00|Can't boot: Application image is not present
0101000025|app1 |6|00|Error application is not present.

 

Follow the document of vvx1500-ug-bmp-2ucs-5-2-0.pdf.

It need :

 - UC Software 5.2.0

 - update the BootBlock to version 3.0.4

 

But I find nothing on Polycom website, please help provide the archive UCS 5.2.0 and bootblock file to save me, thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thanks for your response.

I found the file and phone is work ok now.

000012.171|so |*|01|Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=B Region=
000012.172|so |*|01|Platform: Board=2345-17960-001 6 0
000012.172|so |*|01|Platform: BootBlock=3.0.4.0033 (17960-001) 11-Jul-12 12:21
000012.173|so |*|01|Application, main: Label=Updater, Version=Amber 5.9.7.32930 04-Oct-19 14:28

View solution in original post

4 REPLIES 4
HP Recommended

I download the below files, but still not. 

Seems need update to sip3.2.2 first.

But I cannot find the BootBlock 2.9.0, help!!!!

 

VVX bootROM 4.1.4

UC 5.2.0 AG

Bootblock 3.0.4 ( not work )

 

HP Recommended

Hello itd01@qq.com 

 

I think you will be out of luck as the VVX 1500 is end of support and we no longer host these old files.

 

Best regards

 

Steffen Baier

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Thanks for your response.

I found the file and phone is work ok now.

000012.171|so |*|01|Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=B Region=
000012.172|so |*|01|Platform: Board=2345-17960-001 6 0
000012.172|so |*|01|Platform: BootBlock=3.0.4.0033 (17960-001) 11-Jul-12 12:21
000012.173|so |*|01|Application, main: Label=Updater, Version=Amber 5.9.7.32930 04-Oct-19 14:28
HP Recommended

000012.171|so |*|01|Platform: Model=VVX 1500, Assembly=2345-17960-001 Rev=B Region=
000012.172|so |*|01|Platform: Board=2345-17960-001 6 0
000012.172|so |*|01|Platform: MAC=0004f2be94d5
000012.172|so |*|01|Platform: BootBlock=3.0.4.0033 (17960-001) 11-Jul-12 12:21
000012.173|so |*|01|Application, main: Label=Updater, Version=Amber 5.9.7.32930 04-Oct-19 14:28

OK now.

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